These Terms govern your access to and use of the Soa mobile application ("App") and website ("Site"), as well as the purchase and management of subscriptions. The App and Site are operated by IAORANA LTD ("Soa," "we," "our," or "us"). By accessing or using Soa, or by purchasing a subscription, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Who We Are

• Company Name: IAORANA LTD
  
  
• Legal Form: Private Company Limited by Shares, Registration no. HE 474716
  
  
• Address: 2 Kimonos Street, Limassol 3095, Cyprus
  
  
• Email: support@joinsoa.app
  
  

2. Eligibility

• You must be at least 18 years old to use Soa.
  
  
• By creating an account, you confirm that the information provided is accurate and complete.
  
  

3. Nature of the Service & Medical Disclaimer

• Soa is a well-being and mental wellness app, offering guided sessions, programs, and tools.
  
  
• Soa is not a medical service and does not replace therapy, counseling, or consultation with a licensed medical professional. We provide tools designed to support well-being and help users feel better, but you remain responsible for your health decisions. If you experience persistent distress or medical concerns, consult a qualified healthcare provider.
  
  

4. User Obligations

By using Soa, you agree to:

• Use the App only for lawful purposes and in accordance with these Terms.
  
  
• Not misuse or attempt to disrupt our services, servers, or networks.
  
  
• Not copy, distribute, or modify Soa content without prior written consent.
  
  
• Keep your login credentials confidential.
  
  

5. Accounts

• To access certain features, you must create an account.
  
  
• You are responsible for all activity under your account.
  
  
• Notify us immediately if you suspect unauthorized use of your account.
  
  

6. Subscriptions

• Soa offers subscription-based access to its content and services.
  
  
• Plans, duration, and pricing are displayed in the App or Site at the time of purchase.
  
  
• Subscriptions may be monthly, annual, or as otherwise indicated.
  
  

7. Free Trial

• We may offer a free trial period (e.g., 14 days).
  
  
• At the end of the trial, unless canceled, your subscription will automatically convert to a paid subscription.
  
  

8. Payments

• Payments are processed securely via third-party providers (e.g., Stripe, Apple App Store, Google Play Store).
  
  
• You authorize us and our payment processors to charge your chosen payment method.
  
  
• Prices include applicable taxes unless otherwise stated.
  
  

9. Auto-Renewals & Cancellations

• Subscriptions automatically renew at the end of each billing period unless canceled.
  
  
• You may cancel at any time through your account settings (App Store, Google Play, or Stripe portal).
  
  
• Canceling prevents future charges but does not entitle you to a refund for the current billing period.
  
  

10. Right of Withdrawal (EU Consumers)

• If you are an EU/EEA consumer, you have a 14-day legal right of withdrawal from the date of subscription purchase.
  
  
• To exercise this right, you must notify us via support@joinsoa.app.
  
  
• Exception: If you access digital content or start a session before the withdrawal period ends, you expressly waive your right to withdrawal.
  
  

11. Refunds

• Except as required by law or under the 14-day withdrawal right, all payments are non-refundable.
  
  
• Refund requests must be submitted to support@joinsoa.app and will be reviewed case by case.
  
  

12. Changes to Pricing & Plans

• We may change subscription prices or features.
  
  
• Price changes will take effect at the start of the next billing cycle, with prior notice.
  
  
• You may cancel before the new pricing takes effect.
  
  

13. Intellectual Property

• All content, trademarks, logos, text, graphics, images, and software within Soa are the property of IAORANA LTD or its licensors.
  
  
• You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes.
  
  

14. AI & Personalization

• Soa uses AI to personalize onboarding and recommendations.
  
  
• You acknowledge that AI suggestions are informational only and do not replace human judgment or professional advice.
  
  

15. Termination

We may suspend or terminate your access to Soa if:

• You breach these Terms.
  
  
• You misuse the service or engage in unlawful activities.
  
  
• Required by law or regulatory authorities.
  
  

You may terminate your account at any time by following in-app instructions.

16. Disclaimer of Warranties

• Soa is provided on an “as is” and “as available” basis.
  
  
• We do not guarantee uninterrupted, error-free, or secure use of the App.
  
  
• We disclaim liability for decisions made based on information provided by the App.
  
  

17. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages.
  
  
• Our total liability to you for any claim arising from the use of Soa will not exceed the amount paid by you in the last 12 months.
  
  

18. Governing Law & Jurisdiction

• These Terms are governed by the laws of Cyprus, subject to mandatory consumer protections in your country of residence.
  
  
• Disputes shall be resolved in the courts of Cyprus, unless otherwise required by applicable consumer law.
  
  

19. Changes to the Terms

We may update these Terms from time to time. If changes are material, we will notify you by posting an update on the Site or in the App, or by email.

20. Contact Us

IAORANA LTD
2 Kimonos Street, Limassol 3095, Cyprus
Email: support@joinsoa.app

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