Terms of Use & Sale
These General Terms of Use and Sale (the “Terms” or the “General Terms”) govern:
- access to and use of the Soa mobile application (the “App”) and the associated website joinsoa.app (the “Site”); and
- the purchase, management, and use of subscriptions and other paid offerings provided through the App or the Site.
The App and the Site are operated by IAORANA LTD (“Soa”, “we”, “us”, or “our”).
By creating an account, ticking the box accepting the Terms, starting the AI onboarding, or accessing content in the App, you acknowledge that you have read and accepted these Terms. If you do not accept these Terms, you must not use Soa.
These Terms are supplemented by our Privacy & Cookies Policy, which describes in detail how we process your personal data, including certain well-being-related data.
1. Who we are
- Company name: IAORANA LTD
- Legal form: Private Company Limited by Shares, registered under no. HE 474716
- Address: 2 Kimonos Street, Limassol 3095, Cyprus
- Contact email: support@joinsoa.app
2. Purpose of the Terms
These Terms are intended to define:
- the rules governing access to and use of the App and the Site;
- the rights and obligations of Soa and users;
- the terms and conditions for purchasing, renewing, cancelling, and refunding subscriptions; and
- the framework of liability applicable to the use of Soa.
3. Acceptance of the Terms & related contractual documents
3.1 Express acceptance
Before creating an account, starting the AI onboarding, or accessing content in the App, you must expressly accept these Terms by ticking the box provided for this purpose and/or clicking on an acceptance button (“I accept,” “Continue,” or equivalent). By continuing to use the App or the Site after this acceptance, you confirm that you are bound by these Terms.
3.2 Other contractual documents
The Privacy & Cookies Policy, as well as any additional notices or policies displayed in the App or on the Site (for example, notices specific to certain programs), form an integral part of these Terms. By using Soa, you also agree to these documents.
3.3 Changes to the Terms
We may update these Terms from time to time. In the event of a material change, we will inform you by an appropriate means (notification in the App, email, message on the Site, etc.). The updated version will apply from the date indicated. By continuing to use Soa after that date, you accept the modified Terms. If you do not accept the new Terms, you must stop using the App and cancel your subscription, where applicable.
4. Eligibility
4.1 Minimum age
Soa is reserved for persons aged 18 or over. By creating an account or using Soa, you represent and warrant that you are at least 18 years old and that you have the legal capacity to enter into a contract in your country of residence.
4.2 Accurate information
You agree to provide accurate, complete, and up-to-date information when creating your account, and to keep it up to date.
4.3 Accounts used by minors
If we have reason to believe that an account is being used by a person under the age of 18, we may suspend or delete that account and delete or anonymize certain data, in accordance with our Privacy Policy.
5. Description of Soa & Nature of the service
5.1 Wellbeing service
Soa is a well-being and personal development application that offers guided sessions in sophrology, breathing, visualization, dynamic relaxation, and other well-being practices, as well as structured programs and tools to monitor your emotional state.
5.2 Not a medical or mental health service
Soa is not:
- a medical service;
- a psychiatry, psychotherapy, or psychology service;
- a device for diagnosing, preventing, or treating physical or mental illnesses.
The content offered in the App (including content generated or personalized by AI) is intended exclusively for information and well-being support. It does not constitute medical, psychiatric, psychotherapeutic, or other professional advice.
5.3 Responsibility for your health decisions
You remain solely responsible for your health decisions, your treatment choices, and how you interpret the content available via Soa. You must never ignore professional medical advice or delay seeking it because of content you have seen in the App.
5.4 Crisis & emergency situations
Soa is not an emergency or crisis service, does not provide real-time monitoring, and does not allow you to contact emergency services directly. In the event of acute psychological distress, suicidal thoughts, immediate risk to yourself or others, or any other emergency, you must immediately:
- Contact the emergency services in your country, and/or
- Contact a dedicated helpline or crisis line, and/or
- Seek help from a qualified healthcare professional.
You must not use Soa as your primary source of help in a crisis situation.
5.5 Adaptation to physical abilities
Some exercises (for example, breathing or movement exercises) may not be suitable for everyone, particularly in cases of pregnancy, cardiac or respiratory conditions, severe psychiatric disorders, or other medical conditions. If in doubt, consult a healthcare professional before using Soa and adapt the exercises to your abilities. Do not use the App while driving or performing any activity that requires sustained attention.
6. Account creation & security
6.1 User account
Some Soa features require the creation of a user account. You are responsible for all activity carried out via your account.
6.2 Login details
You agree to:
- Keep your login details and any code received by email or via an authentication provider (Google, Apple, etc.) confidential;
- Inform us immediately of any unauthorized use of your account or any suspected security breach;
- Ensure that you log out of your account at the end of each session on a shared device.
6.3 Account security
We may suspend or close your account if we detect suspicious, unauthorized, or fraudulent activity.
7. User Obligations & acceptable use
7.1 Lawful use
By using Soa, you agree to:
- Use the App only for personal and lawful purposes;
- Comply with these Terms and all applicable laws and regulations.
7.2 Prohibited content and behaviours
You agree not to:
- Publish, enter, or transmit via Soa any content that is illegal, defamatory, hateful, discriminatory, violent, pornographic, or that infringes the rights of others, including their privacy or intellectual property rights;
- Use Soa to harass, threaten, deceive, manipulate, or harm others;
- Enter personal data relating to third parties without their permission.
7.3 Security and integrity of the service
You agree not to:
- Attempt to damage or disrupt our services, servers, or networks;
- Circumvent or attempt to circumvent security or access control measures;
- Access or collect data or content from the App by automated means (for example, via bots, scripts, or scrapers);
- Reverse engineer, decompile, disassemble, or attempt to obtain the source code of the App, except to the extent permitted by law;
- Use the App in order to develop a competing product or service.
8. User content
8.1 Ownership
You may enter into the App information, text, responses, personal notes, or other items relating to your emotional state or daily life (“User Content”). You remain the owner of the intellectual property rights in your User Content.
8.2 License granted to Soa
By submitting User Content via Soa, you grant us a worldwide, non-exclusive, royalty-free, revocable license, for the duration of your use of Soa, to:
- Host, store, and reproduce it;
- Analyze and use it to provide the services, personalize your experience, and track your progress;
- Use it in aggregated and anonymized form to improve and develop Soa (for example, statistics, program improvements, feature adjustments).
We do not use your User Content for targeted advertising on behalf of third parties.
8.3 User warranties
You represent that you have all necessary rights in the User Content you enter into Soa. You warrant that your User Content does not infringe the rights of third parties and does not violate applicable laws. You agree not to enter personal data relating to third parties without their permission.
9. Subscriptions & paid offerings
9.1 Free Access and paid content
Certain features of Soa may be accessible free of charge. Other features, content, or programs are reserved for users who have a paid subscription or a specific paid offer (for example, a pack or premium program).
9.2 Description of offerings
The terms, durations, included features, and prices of subscriptions or other paid offerings are clearly presented in the App or on the Site at the time of subscription. Before confirming your purchase, you will have the opportunity to review the details of the offer, the total price, and, where applicable, the duration of any trial period.
9.3 Subscription term
Unless otherwise stated, subscriptions are offered for fixed periods (for example, monthly, yearly) and automatically renew at the end of each period, in accordance with Article 12.
10. Free trial period
10.1 Principle
We may offer a free trial period (for example, 7 or 9 days) that allows access to certain content or features at no charge for the indicated duration.
10.2 Trial conditions
The duration of the trial period, the features included, and the date on which billing for the paid subscription will begin (where applicable) will be clearly indicated at the time you sign up for the trial.
10.3 Conversion to a paid subscription
Unless you cancel before the end of the trial period, the subscription will automatically convert into a paid subscription on the indicated date, and the corresponding amount will be charged using the stored payment method or via the relevant distribution platform (Apple App Store, Google Play Store, etc.).
11. Payments
11.1 Payment service providers
Payments are processed securely via third-party providers, such as Stripe, Apple App Store, or Google Play Store. By subscribing, you authorize our provider and/or the relevant platform to charge the corresponding amount to the payment method you have provided.
11.2 Currency & taxes
Prices are shown in the currency displayed in the App or on the Site. Unless otherwise stated, prices include applicable taxes (such as VAT), where relevant.
11.3 Subscriptions via Apple or Google
When you subscribe via the Apple App Store or Google Play Store:
- Your billing contract is concluded directly with Apple or Google;
- Payments, renewals, and cancellations are managed via your Apple or Google account, in accordance with their terms;
- Uninstalling the App does not terminate your subscription; you must follow the procedure indicated in your Apple or Google account settings to cancel.
12. Auto-renewal & cancellation of subscriptions
12.1 Auto-renewal
Unless otherwise stated at the time of subscription, subscriptions automatically renew at the end of each billing period for a further period of the same duration, at the then-current price.
12.2 Cancellation by the user
You may cancel your subscription at any time:
- via your account settings in the App or on the Site if the subscription was taken out directly with Soa (for example, via Stripe);
- via your Apple or Google account settings if the subscription was taken out via the Apple App Store or Google Play Store.
Cancellation stops future billing but does not, unless otherwise required by law, entitle you to a refund of the current subscription period. You will retain access to the content included in the subscription until the end of the period already paid for.
13. Right of withdrawal (EU/EEA and UK consumers)
13.1 Statutory Right of withdrawal
If you are a consumer in the European Union, the European Economic Area (EEA), or the United Kingdom, you have a statutory right to withdraw from your subscription within 14 days from the date of subscription. To exercise this right, you must notify us of your decision to withdraw before the expiry of the 14-day period by email to: support@joinsoa.app, clearly stating your wish to withdraw (for example, by using the model form provided by local law).
13.2 Immediate performance & waiver
When you subscribe to Soa, you may request immediate access to the digital content (for example, by clicking on "Start now,” "Start trial,” "Access immediately,” or any similar button). By clicking such a button and starting a session or program before the end of the 14-day period, you:
- Request immediate performance of the contract; and
- Acknowledge that you expressly waive your right of withdrawal for the relevant subscription period, to the extent permitted by applicable law.
In this case, you will not be able to claim a refund for amounts paid for the subscription period already started, except where mandatory legal provisions provide otherwise.
14. Refunds
14.1 Principle
Unless mandatory legal provisions or a valid exercise of a right of withdrawal require otherwise, amounts already paid for the current subscription period are non-refundable.
14.2 Exceptional refunds
We may, at our sole discretion, grant exceptional refunds in specific cases (for example, in the event of a prolonged and proven malfunction of the service). Any exceptional refund does not constitute a waiver of this principle for the future.
14.3 Subscriptions via Apple or Google
For subscriptions taken out via the Apple App Store or Google Play Store, refund requests must be made directly to Apple or Google, unless mandatory legal provisions state otherwise. Their refund policy may differ from ours.
15. Changes to prices and offerings
15.1 Changes to prices and features
We may modify prices, the structure of offerings, or the features included in subscriptions.
15.2 Prior information
Any change to the price or content of a paid offering will be communicated in advance by an appropriate means (notification in the App, email, message on the Site, etc.) and will take effect at the start of the next billing cycle.
15.3 Right to cancel
If you do not accept the new prices or the modified offering, you may cancel your subscription before the changes take effect. Failure to cancel your subscription before that date will be deemed acceptance of the new prices or the modified offering.
16. AI, personalization & limitations
16.1 Use of AI
Soa uses artificial intelligence technologies provided by third-party providers to:
- Personalize onboarding;
- Suggest programs and sessions tailored to your state and your goals;
- Generate or adapt certain content (for example, messages, guidance, summaries).
16.2 Limitations of AI
You understand and agree that:
- AI-generated responses, suggestions, and content may be incomplete, inaccurate, or inappropriate for your personal situation;
- The AI does not have a full view of your health, history, or environment;
- AI-generated content does not constitute medical, psychological, legal, or financial advice and does not replace the judgment of a qualified professional.
You remain solely responsible for how you use information provided by the AI. You must not rely solely on AI to make important health or life decisions.
16.3 Data Supplied to AI
Data transmitted to AI is processed in accordance with our Privacy Policy. You agree not to provide personal data relating to third parties without their permission and not to use AI to harm others.
17. Intellectual property
17.1 Soa content
All content in the App and on the Site, including but not limited to text, protocols, audio scripts, videos, illustrations, logos, trademarks, graphics, interfaces, software, and databases, is owned by IAORANA LTD or its licensors and is protected by applicable intellectual property laws.
17.2 License to use
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access the App and use Soa content for your strictly personal, non-commercial use. You agree not to:
- Reproduce, distribute, sell, rent, lend, adapt, modify, translate, create derivative works from, or commercially exploit any part of the App or its content without our prior written permission;
- Remove or alter any copyright, trademark, or other proprietary notices displayed in the App or on the Site.
17.3 Feedback and suggestions
If you send us ideas, suggestions, or feedback to improve Soa (“Feedback”), you grant us the right to use such Feedback freely, without any obligation to compensate or credit you, to the extent permitted by law.
18. Personal data
18.1 Privacy Policy
The processing of your personal data, including certain well-being-related data that may be considered sensitive data under the GDPR and UK GDPR, is governed by our Privacy & Cookies Policy available on the Site. That policy describes, in particular, the categories of data we collect, the purposes of processing, legal bases, retention periods, recipients, possible international transfers, and your data protection rights.
18.2 Main purposes
We use your data, in particular, to:
- create and manage your user account;
- personalise your programmes and sessions;
- monitor your progress and tailor our recommendations;
- improve and develop Soa;
- comply with our legal obligations and ensure the security of the service.
The details of these processing activities, including the legal bases (performance of a contract, consent, legitimate interest, etc.), are set out in our Privacy Policy.
18.3 Specific consent for certain data
In some cases, we may ask for your explicit consent to process certain well-being-related data that may be considered sensitive (for example, your emotional states, stress level, certain information about your sleep or psychological state).
This consent will be requested separately (for example, via a checkbox or dedicated screen) and will specify the purposes involved (personalization of programs, monitoring your progress, statistical analysis, testing new features, etc.). You may withdraw this consent at any time in the App settings or by contacting us at support@joinsoa.app. Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal, but may limit or make certain personalization features in the App unavailable.
18.4 Your rights
In accordance with applicable data protection law, and subject to the conditions and limits it provides, you have, in particular, the following rights:
- right of access to your data;
- right to rectify inaccurate or incomplete data;
- right to erasure (“right to be forgotten”) in certain cases;
- right to restriction of processing;
- right to object to certain processing, in particular processing based on our legitimate interests;
- right to data portability for certain data;
- right to withdraw your consent at any time when processing is based on consent, without affecting the lawfulness of processing carried out before such withdrawal;
- right to lodge a complaint with the supervisory authority of your country of residence (for example, the CNIL in France) if you believe your rights are not being respected.
The practical arrangements for exercising these rights are described in our Privacy Policy. You may also contact us at support@joinsoa.app with any questions relating to your personal data.
18.5 Security & international transfers
We implement reasonable technical and organizational measures to protect your personal data against destruction, loss, alteration, disclosure, or unauthorised access. Your data may be hosted or processed in the European Union, the United Kingdom, Switzerland, or other countries. Where data is transferred to a country outside the EEA or the United Kingdom that does not benefit from an adequacy decision, we implement appropriate safeguards (for example, standard contractual clauses approved by the European Commission or the relevant authority), as described in our Privacy Policy.
19. Limitation of liability
To the extent permitted by applicable law, Soa is provided “as is” and “as available”. We do not warrant that the App will be free from errors, bugs, or interruptions, or that the content will meet your specific expectations. To the fullest extent permitted by law, we will not be liable for:
- indirect, special, incidental, or consequential damages;
- any loss of data, loss of revenue, or loss of profits;
- decisions you make based on information provided by the App.
Subject to mandatory consumer rights and except in cases of death, personal injury, fraud, or gross negligence on our part, our total liability to you in connection with your use of Soa will in no event exceed the total amount you have paid us in the twelve (12) months preceding the event giving rise to liability. Nothing in these Terms is intended to limit or exclude the rights you have under the mandatory consumer protection laws of your country of residence.
20. Governing law & jurisdiction
These Terms are governed by the laws of Cyprus, without prejudice to any more protective mandatory provisions that may apply in your country of residence if you are a consumer. Subject to such mandatory provisions, any dispute relating to these Terms shall be submitted to the jurisdiction of the courts of Cyprus. If the consumer protection laws of your country give you the right to bring an action before the courts of your place of residence, you may do so.